Terms and Conditions

Effective Date: January 31, 2026
 

By engaging, accessing, registering for, logging into, interacting with, submitting documentation to, uploading data within, requesting quotes from, monitoring transactions through, integrating with, or otherwise utilizing any service, software platform, dashboard, application programming interface (API), communication channel, workflow, or transaction mechanism offered, provided, enabled, or facilitated by DealerReg (“DealerReg,” “we,” “our,” or “us”), you (“you,” “your,” “Client,” or “Business User”) knowingly, voluntarily, irrevocably, and unconditionally acknowledge, affirm, consent, stipulate, and agree to be legally bound by these Terms of Service (“Terms”). These Terms apply to all users, including but not limited to licensed motor vehicle dealers, dealer groups, financial institutions, banks, credit unions, leasing companies, fleet operators, rental car companies, mobility providers, remarketing companies, and other commercial, institutional, or enterprise entities (collectively, “Clients”). Use of DealerReg constitutes acceptance of these Terms without modification.

1. Nature of Services and No Government Affiliation
DealerReg operates solely as a privately owned, independent, third-party administrative processing facilitator for motor vehicle-related transactions and compliance support services. DealerReg is not a state Department of Motor Vehicles, not a governmental or quasi-governmental entity, not a regulatory authority, not a licensing bureau, not a tax authority, and not a law enforcement agency. All services provided by DealerReg are administrative, ministerial, convenience-based, and non-advisory in nature. All fees charged by DealerReg are service fees for administrative processing and are entirely separate from any statutory, governmental, or state-imposed fees, taxes, penalties, assessments, interest, or remittances. Any DMV, state, county, or municipal fees, taxes, or charges quoted, displayed, estimated, or communicated through the DealerReg platform, dashboard, API, or correspondence are estimates only and may increase or decrease based on final state or governmental calculations. DealerReg bears no responsibility or liability for such changes. By submitting or authorizing any transaction, you agree to pay DealerReg’s applicable service fees and all governmental fees, charges, and taxes associated with the transaction, including all sales, use, excise, luxury, surtax, or similar taxes, fees, or governmental charges assessed or calculated by any authority based on transaction data before, during, or after completion of the transaction. This includes, without limitation, balances resulting from final state or county calculations, post-processing audits, reconciliations, re-valuations, re-classifications, late assessments, statutory adjustments, corrections, clerical or administrative errors by governmental agencies, changes to taxable value, mileage, weight, vehicle type, fuel type, use classification, retroactive assessments, or amounts discovered after submission, approval, or issuance.

2. Platform, Dashboard, and Account Use
DealerReg provides a secure, business-facing digital platform that may include account dashboards, quote generation tools, transaction tracking, document upload and retrieval functionality, messaging systems, notifications, reporting tools, recordkeeping features, and API integrations. You are solely responsible for maintaining the confidentiality and security of all login credentials, restricting access to authorized personnel, and all activity conducted through your account, whether authorized or unauthorized. DealerReg may rely conclusively on all instructions, submissions, approvals, uploads, and communications made through your account as authorized and binding. DealerReg has no obligation to verify internal authority structures, employment status, agency relationships, approval hierarchies, or permission levels within your organization.

3. Client Representations and Document Integrity
You represent, warrant, certify, and affirm under penalty of law that all information, data, and documentation submitted to DealerReg, whether electronically, physically, or via API, is true, complete, accurate, current, authentic, unaltered, lawfully obtained, and executed only by authorized parties. This includes, without limitation, titles, ownership documents, Manufacturer’s Certificates of Origin or Statements of Origin, reassignments, odometer disclosures, bills of sale, lien and security agreements, financing documents, insurance cards, powers of attorney, and tax exemption or resale certificates. You acknowledge that any actual or perceived alteration, including overwriting, erasures, correction fluid, ink discrepancies, missing data, mismatched fonts, digital modification, or inconsistencies, may render documents defective, void, or unacceptable to state agencies. DealerReg does not audit, inspect, validate, or verify documents for legal sufficiency and submits documents exactly as provided. Any rejection, delay, reprocessing, penalty, or additional cost resulting from document defects or inaccuracies is solely your responsibility. Submission of false, fraudulent, forged, altered, or misleading documentation constitutes fraud and may result in immediate termination of services, forfeiture of fees, and referral to appropriate authorities.

4. Right to Refuse, Suspend, or Terminate Service
DealerReg reserves the unilateral and absolute right, in its sole discretion, to decline, refuse, suspend, restrict, or terminate any transaction or account, impose additional verification requirements, or cease providing services. Grounds include, without limitation, suspected fraud, misrepresentation, inconsistent or unverifiable ownership, defective documentation, chargebacks, payment disputes, abusive or unprofessional conduct, elevated risk classification, or failure to comply with verification requests. Refusal or failure to comply constitutes grounds for immediate termination without refund.

5. Communications and Notices
All communications from DealerReg, including invoices, document requests, notices, and status updates, are delivered electronically via email or dashboard notifications. You are solely responsible for maintaining accurate contact information and monitoring communications. DealerReg is not liable for missed, delayed, filtered, or unread messages.

6. Processing Times and No Guarantees
All processing times are estimates only. DealerReg does not control governmental processing timelines and makes no guarantees regarding completion dates. Delays may result from DMV backlogs, staffing shortages, postal or courier delays, system outages, regulatory changes, weather events, or government closures. DealerReg bears no liability for delays or resulting business losses.

7. Shipping and Custody of Physical Items
DealerReg utilizes third-party carriers for shipment of physical materials. Responsibility transfers to the carrier upon acceptance. DealerReg is not liable for loss, theft, delay, or damage once items are in carrier custody. Signature confirmation is not included unless expressly requested and approved in writing.

8. Abandoned Documents
Documents left unresolved for ninety (90) days may be returned or destroyed at DealerReg’s discretion. DealerReg assumes no liability for retention beyond that period unless agreed to in writing.

9. Refunds, Cancellations, and Adjustments
All refunds, credits, or adjustments are discretionary. Refunds will not be issued for client-supplied defects, state rejections unrelated to DealerReg performance, insurance lapses, cancellations after submission or shipping, governmental or carrier delays, or high-risk transactions. Approved refunds may be reduced by processing, shipping, and administrative costs.

10. Chargebacks and Payment Disputes
Initiating a chargeback constitutes immediate forfeiture of any refund rights. DealerReg may assess a $50 administrative fee per chargeback.

11. Limitation of Liability
DealerReg’s aggregate liability shall not exceed the DealerReg service fee paid for the specific transaction. DealerReg shall not be liable for governmental fees, taxes, penalties, lost revenue, lost profits, or consequential damages.

12. Electronic Signatures
Electronic assent constitutes a legally binding signature equivalent to a handwritten signature.

13. Governing Law and Arbitration
These Terms are governed by Florida law. All disputes shall be resolved exclusively by binding arbitration in Miami-Dade County, Florida. You waive any right to jury trial or class action participation.

14. Enterprise-Level Indemnification
You agree to defend, indemnify, and hold harmless DealerReg and its affiliates from all claims, losses, penalties, investigations, and attorneys’ fees arising from your data, documentation, representations, compliance failures, third-party disputes, or use of the platform, regardless of alleged partial negligence. This obligation survives termination.

15. No Fiduciary or Advisory Role
DealerReg is not a fiduciary, legal advisor, tax advisor, compliance advisor, or agent of record. All decisions remain solely yours.

16. Data Security and Platform Risk Allocation
DealerReg employs commercially reasonable safeguards but does not guarantee uninterrupted or error-free operation. You assume all risks related to data uploads, user access, integrations, and reliance on system indicators.

17. Authorized Users and Internal Controls
You are solely responsible for user designation and permissions. DealerReg may rely on any authorized user action as binding.

18. Regulatory and Tax Responsibility Allocation
DealerReg does not determine taxability or exemptions and relies solely on your representations. You bear full responsibility for audits, reassessments, penalties, interest, and corrections.

19. Absolute Liability Cap and Damages Waiver
To the maximum extent permitted by law, DealerReg shall have no liability for indirect, consequential, incidental, exemplary, or punitive damages. DealerReg’s maximum liability shall be the lesser of the service fee paid or one hundred dollars ($100)

20. Waiver of Injunctive Relief
You waive any right to injunctive or equitable relief. Monetary damages subject to the liability cap are your sole remedy.

21. Survival, Severability, and Entire Agreement
Indemnification, limitation of liability, arbitration, and payment obligations survive termination. If any provision is unenforceable, the remainder remains in effect. These Terms constitute the entire agreement unless superseded by a written Master Services Agreement.

22. Acknowledgment of Sophisticated Commercial Parties
You acknowledge that you are a sophisticated commercial entity, not a consumer, and that these Terms are accepted knowingly without reliance on external representations.